Return policy

At Neiman Marcus, we sincerely hope you’re happy with each and every purchase. If not, we’d love to make things right by accepting a return for eligible items.

Purchasing insurance for an item entitles you to a 30-day return (excluding sale items). The refund is 100% of the actual purchase price of the item minus the insurance.

The packing and return shipping costs to our warehouse are the responsibility of the customer, and we recommend that all return shipments be insured. All returns must be in new condition and the original packaging. All returns require pre-authorization. To request a return with pre-authorization, email us at NeimanMarcusshop@hotmail.com  See below for return exceptions.

Returns are not accepted for:

• Products without the original packaging or not in their original condition

• Custom orders, including those that are made-to-order or customized to your specifications